Here at Avid Off The Gridders, we're very confident that you're going to love our products and services. That's because we put a lot of positive energy - even love - into everything we create for you.
But we also understand that sometimes a product just isn't a good fit for you. This is why we offer you the protection and security of a 100% money-back return policy. Depending on the product you purchased, we have a 30, 60, or 90 day refund policy in place.
How Refunds Work
With the exception of month-to-month subscriptions, when you buy one of our products you can ask for a refund within the refund period of the product, no hassles, no questions asked. The refund period starts from the day you purchased the product unless otherwise specified.
Any and all physical materials you might have received, such as physical books, DVDs, CDs and the link, need to be returned to us in order for your refund to be processed.
Of course, digital products you've downloaded cannot be "returned" to us, so we trust you to not re-sell or otherwise re-distribute those files. Also if you get a refund but continue to use a product you purchased from us it is a violation of intellectual property rights laws (in other words, it's stealing, and that's not right).
All "recurring" products on a month-to-month billing cycle have a 60 day money back guarantee on the FIRST month's billing ONLY. All subsequent months are subject to a 30 day refund period.
How to Request a Refund
Simply email your refund request to firstname.lastname@example.org. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly.
IMPORTANT REFUND INFORMATION: It may take up to 7 days for your refund to be credited back to your account.
It would be very helpful to us if you'd also tell us why you're requesting a refund. This is NOT required, and we won't use this information to try and "sell" you something else. But we do take feedback seriously, and it really does help us make better products and improve our sales process. We want every customer to be satisfied!
This refund policy was last updated on September 15, 2015.